1. Introduction

At Dexsent, we attach great importance to the protection of your personal data.
This policy describes how we collect, use, store and protect personal information
that you provide to us through our website and services.
It complies with applicable laws, including the European Union's General Data Protection Regulation (GDPR).
and the Japanese Act on the Protection of Personal Information (APPI).

2. Personal data collected

We can collect the following types of data:

Identification data: name, surname, postal address, telephone number, email address

Order data: products purchased, delivery method, order history

Payment details: payment methods used (processed via secure platforms such as Stripe or PayPal)
(We do not store any banking data)

Technical data: IP address, browser type, device used, pages visited (via cookies, see section 7)

3. Purposes of the collection

We only use your personal data in the following cases:

To process and ship your orders

To respond to your contact or after-sales service requests

To inform you of an update or a change in service

To ensure the security of our website and prevent fraud

(With your consent) to send promotional offers or newsletters

4. Data sharing

We do not share your personal data with any third party for commercial purposes.
They can only be transmitted to:

Our logistics partners for shipping (e.g., Japan Post, DHL)

Our payment providers (Stripe, PayPal, etc.)

The authorities if required by law (customs, tax authorities, etc.)

5. Shelf life

Your personal data is stored:

For 5 years from the date of the last order, for accounting and legal purposes.

Until you request deletion in all other cases (newsletter, customer account, etc.)

6. Your rights

In accordance with the GDPR and Japanese law, you have the following rights:

Right of access to your personal data

Right to rectification in case of error

Right to erasure (right to be forgotten)

Right to object to or restrict processing

Right to data portability (upon request in a readable format)

To exercise your rights, contact us at: contact@dexsent.com

7. Cookies and tracking tools

Our site uses cookies to improve user experience and analyze traffic (e.g., Google Analytics).
You can refuse or delete cookies via your browser settings.

8. Data Security

We implement technical and organizational measures to protect your data:

Secure HTTPS connection

Restricted access to personal data

Certified partners for payment and delivery

9. International Data Transfer

As a company located in Japan, some of your data may be transferred outside the European Union.
We ensure that all transfers are secure and comply with legal requirements.
particularly through standard contractual clauses (SCCs) or recognized partners
as "suitable countries" by the European Commission.

10. Changes to the Privacy Policy

Dexsent reserves the right to modify this policy at any time.
In the event of a major update, you will be notified via our website or by email.

Contact

For any questions regarding the protection of your data, you can write to us at: contact@dexsent.com

Address :

Dexsent

6F Nishishinjuku Mizuma Building
3-3-13 Nishishinjuku
Shinjuku-ku
Tokyo 160-0023
Japan

Last updated: 11/02/2026