General terms and conditions of sale
1. Introduction
The DEXSENT website is operated by DEXSENT.
By accessing our site or making a purchase, you agree to these Terms of Service.
If you do not agree to these terms, please do not use our site or services.
2. Products and Availability
DEXSENT offers products selected in Japan for sale.
We strive to present products as accurately as possible. However, colors, dimensions, and appearances may vary slightly depending on screens or production batches.
All products are offered subject to availability.
We reserve the right to modify or discontinue the sale of any product at any time without prior notice.
3. Pricing
Prices displayed on the site are indicated in the currency selected by the customer.
Delivery fees, taxes, customs duties, or any import fees are indicated separately during the order process when applicable.
DEXSENT reserves the right to change its prices at any time without prior notice.
4. Orders
Any order placed on the site constitutes an offer to purchase.
DEXSENT reserves the right to refuse or cancel an order, particularly in cases of:
- pricing errors;
- suspicion of fraud;
- incomplete or incorrect delivery information;
- product unavailability.
An order confirmation will be sent by email after payment validation.
5. Payment
Payment is due immediately upon order.
Payments are processed by secure third-party providers.
DEXSENT never has access to the customer's complete banking information.
6. Delivery
Orders are shipped from Japan.
Delivery times indicated are estimates and may vary depending on the destination country, customs formalities, or transport conditions.
DEXSENT cannot be held responsible for delays beyond its control.
7. Taxes and Customs Duties
Depending on the destination country, customs duties, import taxes, or administrative fees may apply.
Unless otherwise stated during checkout, these fees are the responsibility of the customer.
8. Refusal of Delivery and Unclaimed Packages
If an order is refused by the recipient, unclaimed, or returned due to incorrect delivery information provided by the customer, DEXSENT may deduct from the refund any shipping, return, customs, and administrative fees incurred.
9. Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy, available on the website.
Customers in the European Union benefit from the rights provided by European withdrawal legislation.
10. Intellectual Property
All content on the site, including texts, images, logos, photographs, graphics, and visual elements, are protected by applicable intellectual property laws.
Any unauthorized reproduction or use is prohibited.
11. Limitation of Liability
DEXSENT shall not be liable for indirect damages, data loss, operating losses, or damages resulting from the use of the site or the products sold.
DEXSENT's liability is limited to the amount actually paid for the product concerned, within the limits permitted by applicable law.
12. Modification of Terms
DEXSENT reserves the right to modify these Terms of Service at any time.
The version published on the site at the time of the order is applicable to that order.
13. Contact
For any questions regarding these Terms of Service:
DEXSENT
6F Nishishinjuku Mizuma Building
3-3-13 Nishishinjuku
Shinjuku-ku
Tokyo 160-0023
Japan
